I left the store feeling content thanks to the great assistance she offered me. Marina was who helped me, she was very kind, welcoming and helpful. I waited for about another hour or hour and a half when I finally gat assisted. When I finally approached me, I requested to sign in and he apologized for not signing me earlier but still made me wait after two other people that got there after me.
I was sent to the employee that saw me walk in and greeted me but didn’t tell me i had to sign in or wait for a list, nor off ered any help at all. They told me i had to sign in the cube or something like that.
Then I walked over to some employee that was helping someone else and ask for help. I spent about 30 minutes and nobody came to the table where a few other people and i we’re waiting. I walked in expecting someone to approach me and sell me what i wanted. The first time i walked into this specific apple store. Two stars because of the nice people who actually help clients, not because of this manager who needs training. Get some client service training please! You seemed liked a nice person to literally everyone else around me, you guys messed up, it happens, don’t gaslight your clients. Yet the “manger” tried to gaslight me into believing I was the issue. The guy who helped me originally tells me they messed up checking me in. She walks away after she clearly doesn’t appreciate me nor my opinions, as I said maybe you could have a shirt or tag that says specialist and she argued about that with me as that person changes daily (one cannot make this asinine discussion up). She doubled downed on her defense that I am wrong and it is not confusing. We went back and forth as I tried to explain why it was confusing to me and if the “specialist” that my text alluded to was more identifiable, I wouldn’t have wasted that time wondering what is going on. The “manager” told me it is not confusing and very easy and everyone is a specialist who can check me in. I said the text I received is very confusing and this process is too. I was told I had to check in and I explained I already did that. I was intercepted by a person who seemed like a manager, and I explained my situation. I went back towards the guy who gave me original instructions. After ten minutes of looking confused in the store with no one noticing, I went up to an employee and showed my text, and I was told to go back to the front. I replied to the text because that wasn’t what I was instructed to do. I get a text a few minutes later to see a “specialist”. I walked in the next day and unknowingly to me, they checked me in incorrectly, and told me to sit in the back and wait for someone to call my name. First day once I found a guy he was nice and said to go back the next day first thing. Was not greeted at either time and no idea who to go to. Bailey the advisor was a great help doing everything she could but her supervisor was immature in his efforts To explain why he couldn’t or was “afraid” to try to process my transaction. I’ve never honestly felt so discouraged to shop at an Apple store and will be taking my business elsewhere to purchase the new iPhone 14 pro. There was also a charge on my account from their credit loan service that they could not explain and didn’t really know when it would come back to my account.
Then was told that I “shouldn’t pay on their platform” to pay off the remaining balance of my phone because it could take “a hour to a couple of days” I was recommended to go to my service provider and NOT work with the Apple store in the mall. I went in ready to pay whatever to get into a new iPhone. On a quiet Monday Morning I waited 40 minutes of my hour long lunch break just to get the opportunity to upgrade my phone. I honestly just had the worst experience at the Apple store at South Park mall.
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